Customer Help (FAQ)

Customer Help

Our customer service team is always here to assist.

Contact Us

For assistance, feel free to reach out to our customer support team at support@shopworldplus.com.

Orders and Shipping

How long does it take for me to receive my order?

  • Orders are processed within 1-2 business days Monday to Friday. 
  • Estimated Delivery Time: 5-7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
  • Holiday / Peak Season Delays: During peak periods (eg: Christmas, Easter, etc), delivery times may be longer. Check out website for updates.
  • Total Delivery Time: It will take a total of 6-9 business days to receive your order.

How do I create an account?

Click on the 'My Account' icon at the top right corner of our website and follow the registration prompts.

How do I change my shipping address?

Log in to your account, navigate to 'Account Settings,' and update your shipping information accordingly.

How do I track the status of my order?

Once your order is shipped, you'll receive a tracking number via email. You can also track your order in the 'Order History' section of your account.

Will you keep my credit card information on file?

We prioritize your security and do not store credit card information without your consent. You may choose to save your payment details for future purchases during checkout.

Do you charge sales tax?

Applicable sales tax will be calculated and displayed at checkout based on your shipping address.

Do you ship internationally?

Currently, we ship within New Zealand and Australia. We are working on expanding our shipping destinations in the future.

Will my items come in one package?

Depending on product availability and warehouse locations, items in your order may arrive in separate packages.

Returns and Exchanges

What is your returns policy?

We offer a 30-day return policy for unused and unopened items. For detailed information, please refer to our Refund & Returns Policy Page.

I received the wrong item.

We apologise for the inconvenience. Please contact our support team at support@shopworldplus.com with your order details, and we'll assist you promptly.

My order arrived damaged.

We're sorry to hear that. Please reach out to us at support@shopworldplus.com with photos of the damaged item, and we'll work to resolve the issue.

Where should I mail my authorised return?

After contacting our support team and receiving return authorisation, we will provide the address where to return the product.

How do I receive customer support?

You can contact us via email at support@shopworldplus.com or call us at +64272442644. Our support hours are Monday to Friday 9am-5pm NZST Business days.

What do I do if I entered an incorrect shipping address?

If your order hasn't been processed yet, please contact us immediately to update your shipping information.

Can I change or cancel an order after I've submitted it?

We process orders quickly, but if you contact us promptly after placing your order, we may be able to accommodate changes or cancellations.

Can I pre-order an item that is sold out?

Currently, we do not offer pre-orders for out-of-stock items. Please sign up for restock notifications on the product page to be informed when the item becomes available.

Contact Information